1.If I only know the excavator model, but can not offer parts No., what should I do ?
If possible, you can send us pictures of old products, nameplate or the size for reference.
2.What is the warranty of the parts after I purchased?
The warranty is 6/12 Months based on the item details.
3.How can I pay the order?
We can receive payment through T/T, Western Union, Paypal(for small amount), trade assurance.
4.When will get the items after I place order?
Once your payment is confirmed, we will arrange the goods within 24 hours; if not in stock , we will inform you before placing the order.
5.How can I do if there is something wrong with the items?
First of all , I have confidence in the quality of our products ,if you really found something wrong ,pls provide pictures for us and we will check. After it is confirmed, pls return to us , we will offer the correct item.
6.Could you custom products?
We can manufacture it according to your drawings or samples.
7.I want to buy your products, how can I pay?
A :You can pay via T/T , WEST UNION or other payment terms we reach agreement.
8.How can you guarantee the quality?
A: One year's warranty against B/L date.
If You meet with quality problem, we promise to responsible for it.
9.If we don’t find what we want on your website, what should we do?
A: You can email us the descriptions and pictures of the products you need, We will check whether we can make it.
10.Can we buy 1 pc of each item for quality testing?
A: Yes, we understand quality test is important and we are glad to send 1pc for quality testing.
11.What is the lead time?
A: For this product, normally 3 days,3 days and lead time is calculated from the day we receive your deposit.
Exact time is determined by factory schedule.
